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KB0001 - Application crashes during print preview

 

The information in this articles applies to:

 
Diet Pro (all versions)
Internet Explorer 5.0 and 5.5
Symptoms
 

When you attempt to print preview a recipe (or ingredient, glossary item, etc.) the application crashes.

Cause
 

Diet Pro uses Microsoft Internet Explorer for recipe display, printing and print preview. There are known issues with print preview in Microsoft Internet Explorer version 5.5. Print preview is not supported at all in Internet Explorer version 5.0.

Resolution
 

Upgrade Microsoft Internet Explorer to the current version (6.0 or later). The latest version can be downloaded from Microsoft.

Status
  This issue has been resolved.
 

If this article does not solve your problem or if you cannot find a resolution to your problem, please let us know. Please post your question or the details of your problem on the Diet Pro Support Forum.

Steps to Reproduce the Problem
 
1. Install Microsoft Internet Explorer v5.0.
2. Install Diet Pro (any version).
3. Select a recipe in the Navigator.
4. Point to the File menu and click Print Preview.

 

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