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KB0007 - Error 1607: Unable to install InstallShield Scripting Runtime

 
The information in this articles applies to:
 
Diet Pro (all versions)
Symptoms
 

When you attempt to install Diet Pro on some PCs, the following error occurs:

 
 

Error 1607: Unable to install InstallShield Scripting Runtime.

Cause
 

This error is thrown by Setup.exe when the InstallScript engine fails to install properly.

Resolution
 
1. Reboot your PC.

2.

Download, unzip and run the following file:

IsScript.zip

3.

Try installing Diet Pro. If Diet Pro does not install, continue with step 4.
4.

Register the IDriver file manually on the machine. To do this, click Start->Run and paste the following command into the Open box and click OK:

"C:\Program Files\Common Files\InstallShield\Driver\7\Intel 32\IDriver.exe" /REGSERVER

5. Try installing Diet Pro. If Diet Pro does not install, continue with step 6.

6.

Download and run the following file:

InstmsiA.exe (if you are running Windows 95/98/Me/XP Home Edition)

InstmsiW.exe (if you are running Windows NT/2000/XP Professional Edition)

7.

Register the file Msiexec.exe manually on the machine. To do this, click Start->Run and paste the following command into the Open box and click OK:

C:\Windows\System\Msiexec.exe /REGSERVER (if you are running Windows 95/98/Me/XP Home Edition)

C:\Winnt\System32\Msiexec.exe /REGSERVER (if you are running Windows NT/2000/XP Professional Edition)

8. Reinstall Diet Pro.
Status
  This issue has been resolved.
 

If this article does not solve your problem or if you cannot find a resolution to your problem, please let us know. Please post your question or the details of your problem on the Diet Pro Support Forum.

Steps to Reproduce the Problem
 
1. We have not been able to reproduce this problem.

 

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